Posts by Matt Koulas

In today’s competitive business landscape, understanding employee satisfaction isn’t just a courtesy — it’s a necessity. Studies have shown that companies who invest in eNPS surveys internally outperform those who do not in core business KPIs. While companies often obsess over customer feedback, there’s a critical internal metric that tends

Your Employee Net Promoter Score (eNPS) is more than a number; it’s a thermometer for your company’s health, reflecting employee satisfaction, engagement, and advocacy. But what happens when that number starts to decline? Understanding the “why” behind a falling eNPS can empower you to make the necessary adjustments and keep

In the world of startups, where growth is the flag every team member gathers around, understanding your team’s pulse can make all the difference. Enter the Employee Net Promoter Score (eNPS), a simple yet powerful KPI that startups are embracing to help keep their ships pointed in the right direction

eNPS is a crucial indicator of employee satisfaction, engagement, and loyalty. It is the industry standard, although some companies will use other metrics to track employee satisfaction and engagement as well. When these scores are low, it signals a need for action to be taken. eNPS scores will vary by

In the corporate world, understanding your employees isn’t just beneficial; it’s a significant determinant of productivity, morale, and long-term success. However, gauging employee satisfaction isn’t always straightforward. Companies often stumble, inadvertently creating more issues and dissatisfaction. But fear not! We’re here to discuss, in a friendly, clear-cut manner, the top

In the realm of understanding employee satisfaction, businesses are constantly grappling with the best metrics to use. While traditional methods have their strengths, there’s a newer kid on the block that’s turning heads: the Employee Net Promoter Score (eNPS). But how does it stack up? 3 Quick Takeaways The Traditional